Terms & Conditions
Welcome to Crust & Ember Pizzeria’s online ordering platform. By accessing or using bramblecommons.sbs you agree to be bound by these Terms & Conditions. If you disagree with any part, please do not use our services. These terms apply to all customers within United Kingdom using our online ordering, delivery, and pickup options for pizzas and related food items.
Acceptance and Scope
By placing an order with Crust & Ember Pizzeria you enter into a contract for the purchase of food and beverages as described on the site. We reserve the right to modify, suspend, or discontinue services at any time without notice, and to limit quantities per order. Your continued use after changes constitutes acceptance of the updated terms.
Ordering, Availability, and Pricing
All prices are listed in £ and include applicable taxes where required. We strive to provide accurate information, but errors may occur. If an item is unavailable or mispriced, we will contact you to offer a suitable alternative or refund. Discounts, promotions, and loyalty offers are subject to eligibility and may be withdrawn at any time without notice.
Delivery, Pickup, and Timing
Delivery times are estimates and depend on order complexity, location, and external conditions. We will endeavor to deliver within the stated window where possible. For pickup orders, please present the order confirmation or reference code upon arrival. Address details such as street_or_area, city, postal_code, and phone_number are used solely to fulfill your order and are kept confidential in accordance with our privacy policy.
Payments and Security
Payment for orders is due at the time of placement. We accept payment methods available on the site. All financial information is processed securely by our payment processors with industry-standard protections. We do not store sensitive payment details on Crust & Ember Pizzeria servers beyond what is necessary to complete the transaction.
Refunds and Cancellations
Refund eligibility depends on the timing and nature of the request. Cancellations made before preparation begins may be eligible for a full refund; otherwise refunds are at our discretion. Any discrepancy in order fulfillment should be reported within 24 hours of receipt to ensure proper resolution.
Intellectual Property
All content on bramblecommons.sbs including menus, images, logos, and product descriptions is the property of Crust & Ember Pizzeria or its licensors. You may not reproduce, modify, or distribute such content without prior written consent, except for personal, non-commercial use as permitted by applicable law.
Limitation of Liability
To the maximum extent permitted by law, Crust & Ember Pizzeria excludes liability for indirect, incidental, or consequential damages arising from the use of the site or services. Our total liability for any claim is limited to the amount paid for the relevant order, if any, and in no event shall liability exceed £ 100. This section does not affect liability for gross negligence, willful misconduct, or fraud where prohibited by law.
Privacy and Cookies
We collect information to provide and improve services, including order details, contact information, and usage data. Our privacy policy explains how we collect, use, and protect data. By using the site, you consent to such processing where lawful and described in the policy. Cookies help personalize experience and analyze traffic; you can adjust settings in your browser or on the site where applicable.
Governing Law and Dispute Resolution
These Terms are governed by the laws of United Kingdom without regard to conflict of law principles. Any disputes shall be resolved through good faith negotiations. If unresolved, disputes may be submitted to binding arbitration in London, under the rules of a recognized arbitration body. The language of arbitration shall be English unless agreed otherwise.
Changes to Terms
We may update these Terms from time to time. We will post the latest version on bramblecommons.sbs and indicate the Last updated date below. Your continued use after changes constitutes acceptance of the revised terms. If you object to any changes, you should discontinue use of the site and notify us in writing.
Last updated: 2025-10-06
Contact Information
For questions about these Terms, contact Crust & Ember Pizzeria at +44 20 7946 0000 or via the address at 10 Downing Street, London, SW1A 2AA, United Kingdom.